Service & support

At TGI, support in the usage of data that we provide is as important as the data itself.

To ensure that clients derive maximum value from the data, we provide industry-leading training and dedicated client service at no additional charge. For details of training, please contact us.

Client service

• Each subscribing company receives the support of a dedicated client-service team, which will keep subscribers up to date with the latest developments, advise on various analysis methodologies, address training needs, and otherwise make sure that maximum value is derived by each client. Our support executives have worked throughout the media and brand industries and have extensive experience and expert knowledge.

Questionnaire changes

• TGI welcomes client proposals for additions to or deletions from its questionnaires. To make any questionnaire change suggestions, please get in touch.